Domain/Account

What is a TAG/EPP code?

A TAG/EPP code is how you transfer a domain from one ISP (Internet Service Provider) to another.

TAG codes are usually for UK addresses and EPP codes are for when you want to transfer other addresses (e.g. .com).

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Can I transfer my Domain to/from HML?

Yes, see our other FAQs for details.

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How do I transfer my .com Domain to HML?

  1. Give us a months notice
  2. Make sure your domain contact details or WHOIS information (specifically the e-mail address) is up to date.
  3. You will need to send us the domain’s Authorisation Code. There are only few domains that don’t require this code.
  4. If the domain has a Transfer Lock enabled, you will need to unlock the domain for transfer.
  5. Send us the code and wait for us to sort out the rest.

Please note that it can take up to a week to process.

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How do I transfer my UK Domain to HML?

  1. Make sure your domain contact details or WHOIS information (specifically the e-mail address) is up to date.
  2. If the domain has a Transfer Lock enabled, you will need to unlock the domain for transfer.
  3. Use our TAG code “SCHLUND” to send the domain over to us.

 

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How do I transfer my .com Domain from HML?

  1. Give us a months notice
  2. We will send you the domain’s Authorisation Code and you will need to activate it on your side.

Please note that it can take up to a week to process.

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How do I transfer my UK Domain from HML?

  1. Give us a months notice
  2. Find and send us your TAG code and wait for us to sort out the rest.

Please note that it can take up to 48 hours to transfer.

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Can I transfer a copy of my website from HML to my new provider?

No, but you can duplicate the content/pictures.

When we create your website, we use our own bespoke editor, meaning that we cannot simply give you a copy of the website as you are not paying for our editor.

If you would like a copy of all the content, you will need to manually look at the website and take whatever content you need (pictures, logos, text etc) and save them to your computer.

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Can I leave at any time?

Whether you can leave or not is subject to your contract with us, please see it for details or call us for more information.

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